REVIEWS / AUDITS

PSRM Consultants  provides services in the categories of Project Management, Program Monitoring and Evaluation, Baseline Surveys, Customer Satisfaction Surveys, Policy Analysis, Research Design Development and Management.

 

We also offer high quality technical services in the disciplines of Occupational Health and Safety Audits, Environmental Impact Assessments (EIA), Environmental Auditing (EA),  and Compliance Audits of properties on current and pending legislation. The firm is registered as a Firm of Experts with the National Environmental Management Authority (NEMA).

 

Our Services:

  • Monitoring and Evaluation

PSRM has a wide experience in developing and implementing quasi – experimental and mixed – methods designs. It has implemented large – scale quantitative and qualitative field researches in the rural parts of Kenya embracing all manner of research methods.

We conduct evaluations of programs detailing evaluation design, implementation, and analysis involving the development and use of surveys, literature review, interviews, focus groups, and data analysis. PSRM's evaluation team are matched to such projects based on prior experience and expertise.

 

We acknowledge the importance of client`s external validation in appreciation of their need to validate the legitimacy of the findings of the evaluation. We always avail all necessary support to this process.

 

We use sophisticated software in data entering, editing, tabulating, mapping, and disseminating census and survey data to uphold high standards of quality control.

  • EA, EIA & OHS

We are one of the few fully fledged Environmental Consultancy practices in Kenya Registered by the National Environmental Management Authority (NEMA).

 

We undertake property environment, health & safety, building codes & municipal (local authority) by-laws and statutory requirements and other areas of compliance on properties of varying magnitudes.

 

We establish Scheme’s property portfolio level of Statutory & other compliance requirements in respect to its property investments structures. We do Comprehensive Compliance Audit on all properties in line with the Ministry of Labour requirement that all existing factories and places of work must undertake a Health and Safety Audit; Identify and address hazards, health and safety risks, and compliance to Local Authorities By-Laws & Statutory Requirements, and other areas of compliance. Our activities include:

  • Advising on all required relevant compliance in properties (in Kenya or otherwise);
  • Inspection of all the properties to identify areas of compliance;
  • Inspection of all the properties to identify actual and potential hazard areas;
  • Development of Compliance recommendations to address weaknesses & shortfalls;
  • Monitoring compliance with audit findings and recommendation.

 

We conduct audits on the following Categories:

  • Safety & Health Policy in all the properties;
  • Property Safety and Healthiness for occupation in all the properties;
  • Occupational Health & Hygiene conditions in all the properties;
  • Environmental Assessments/Audits in  all the properties;
  • Building Codes and By-Laws compliance for all the properties;

 

  • Customer Satisfaction Surveys;

In our tech-savvy world where a customer experience can be communicated to hundreds of people in seconds, every point of contact with the customer is crucial. That's where PSRM Consultants comes in. We offer customer satisfaction research solutions using cutting edge live agent, web, interactive voice response (IVR) and integrated service surveys to systemically improve customer interactions.

 

Companies collaborate with PSRM to capture powerful customer insights used for anything from process management to customer satisfaction measurement. At PSRM we go beyond collecting data from your customers; we ask the right questions, the right way, at the right time. Our research on your customers will provide the information your company needs to advance in today's competitive market.

 

PSRM's comprehensive reporting companies and many others big and small. PSRM takes pride in providing actionable customer satisfaction insights for the best price in the market. We reach your customers so your business can reach its full potential.

 

We offer a wide range of innovative surveying methodologies to help your company reach its customers effectively.Our methodologies include Phone Interviewer, Interactive Voice Response, Hybrid HyTouch, and Web Surveys. These methodologies can also be combined and customized to best suit your customers.

 

Our extensive experience and independent research can help you choose the best method for your customers, maximizing your response rates.